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Customer Service

  • Shipping & Delivery

    Most products are in-stock in our warehouse, but some items will be shipped directly to you from the manufacturer. Once an order is received it usually takes 1 business day for the product to ship from our warehouse, and up to 3 business days if shipping directly from the manufacturer. Travel time varies depending on your location.

    In most cases we use FedEx Ground for delivery of ceiling fans and accessories. Delivery time from date of purchase can be between 1 to 2 weeks based on your location and whether the fan leaves our warehouse or comes directly from the manufacturer. If faster delivery time is needed you can call us with your order and we can arrange for expedited shipping.

    Please, DO NOT SCHEDULE AN INSTALLER PRIOR TO ARRIVAL AND INSPECTION OF YOUR PRODUCTS. We cannot control travel times and although shipping damage is rare with our products, sometimes it does happen. If a package is lost or arrives damaged during shipping, understand it is totally out of our control and we will not be held liable for any electrician's (or installer) charges for extra trips back to your home.

    You may contact us for international shipping inquiries. Please provide your location, the products you're interested in, as well as contact information. We will contact our shipping provider, and get you the best quote possible.

    NOTE:  We sell every ceiling fan at the manufacturer's minimum allowed resale price. Due to our unusually low prices, we do not have the high markup most retailers have to include shipping on every single item. However, all fans above $249 will include FREE SHIPPING if shipping to an address within the continental United States. If the product does not exceed $249, we will ship it for a flat rate of $10.

  • Privacy & Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

  • Returns & Replacements

    In the event a product is returned for a refund you must first contact us for prior written approval.  All returns must be in original packaging and in non-used condition and must be returned within 14 days from date product was delivered.  A full refund will be given when we receive the product back in new condition, less any shipping charges. Many items on our website ship to the customer for free, but please understand that shipping isn't really free, we are just covering shipping cost on your purchase. If giving a refund we have to deduct what it cost us to ship the item to you.

    Installed items will be subject to a 20% minimum restocking fee upon return.  We cannot sell an installed ceiling fan or light as new and most customers will not purchase an opened and installed item without us offering them a large discount on the item, this is the reason for the restocking fee.  HOWEVER, if an item is installed and in the unlikely event that a product is defective, we'll exchange the defective item for the same product and we will pay for shipping of the new product, as well as return of the defective item.  We can not be held responsible for any installation cost because the manufacturers will not cover that as part of the warranty.

    For special order items we will allow product exchanges if unsatified with your purchase, however, we will not refund a special order item.  Please ask upon ordering if you have any concerns whether an item is a special order or comes from our regular stock.  We do not post on the web pages whether an item comes from our normal stock or ships to you directly from the manufacturer, because either way you'll have the product in about the same amount of time.  A store credit will be given if the product you exchange for is less than your original product cost.  Customer is responsible for shipping cost.

    For a period of 90 days from date of order, we will gladly exchange any item you receive if there is a change of mind in finish, or any other reason, as long as the item has not been installed.  Products being exchanged must be in original packaging and in new condition.  The customer will be responsible for shipping of the new item, or items, being sent out, as well as the for product being sent back to us for exchange.

    Send any request for a return and the reason for return to: sales@ceilingfantastic.com

    After receiving a return authorization all items must be shipped to:

    Ceiling FANtastic
    3119 Battleground Avenue, Greensboro, NC  27408

    We suggest purchasing shipping insurance on any returned item in the case an item is lost or damaged during transit.

Copyright © 2017 Ceiling Fantastic. All Rights Reserved.